Welcome to our tea shop! Enjoy free shipping on all orders over $75.

FAQ

Where is Tealee located?

 Tealee is an online store based in Ottawa, Canada. We also attend various craft shows and farmers market in the Ottawa area, come meet us in person and sample some of our teas. Check out our upcoming shows here

Does Tealee ship internationally?

 At the moment, shipping is currently available anywhere within Canada and the United States. If you are located outside of Canada or the United States and would like to place an order with us, please contact us to get a special shipping quote. 

What are the different shipping options?

 Tealee offers 2 shipping options:

- Local Pick-Up (Free) – This shipping option is only available to Ottawa residents who are willing to pick up their order from us at The Museum of Nature at 240 McLeod St. Once your order has been placed, we will contact you with available pick up dates and times. 

Free Shipping! – All orders over $75 in Canada and the United States are now eligible for free shipping. 

Canada Post Shipping – Standard Shipping is a flat rate of $10 for orders under $75 in Canada and the United States.

What are the different payment options?

 Tealee offers 3 payment options:

- Cash Upon Pick-Up – This option is only available to you if you choose the Local Pick-Up shipping option. Upon picking up your order, please ensure that you have the exact total amount of cash as we may not have exact change for you.

- Visa/Mastercard/American Express – We accept all major credit cards through Shopify Payments, a secure and trustworthy payment gateway.

- E-Mail Transfer – Upon choosing this payment option, we will contact you for further instructions and provide you with the e-mail address you will use to direct your orders total amount.

Who can I contact to answer further questions?

 We would love to hear from you! Give us your feedback or send us your questions through the contact form on the Contact Us page. We will reply to you within 24h.